Privacy & Disclaimer

Privacy Policy

Tenants Queensland only collects information that is necessary to provide services to clients. We treat all information we collect as confidential.

Information supplied by you will only be used for the purpose of providing services to you or in accordance with specific consent given by you.

Tenants Queensland will not make personal information supplied by you available to a third party unless required by law or where you consent to the disclosure.

Tenants Queensland may distribute aggregated statistical information for reporting purposes but only in a form that will not identify any person individually.

Tenants Queensland complies with the requirements of the Commonwealth Privacy Act.  A full copy of Tenants Queensland’s Privacy Policy is available here.

Complaint Policy

The Tenants Queensland Complaint policy ensures that clients have open access to a process that allows clients to make complaints about the organisation as a whole, individuals within it and/or services provided by the Tenants’ Union.

Tenants Queensland clients are encouraged to make complaints about any aspect of the service with which they are dissatisfied. All client complaints are taken seriously and thoroughly considered.

Complaints can be made verbally or in writing by approaching either a staff member, the Statewide Coordinator, the Tenants Queensland Steering Committee or an external funding body.

A full copy of Tenants Queensland’s Complaint Policy is available here.

Legal Disclaimer

All efforts have been taken to ensure that information on this site is accurate and up to date at the time of publication. Information on this website and publications provided by the Tenants’ Union of Queensland are intended to provide information only and are not intended to constitute legal advice.