Complaint Policy

The Tenants Queensland Complaint policy ensures that clients have open access to a process that allows clients to make complaints about the organisation as a whole, individuals within it and/or services provided by the Tenants Queensland.

Tenants Queensland clients are encouraged to make complaints about any aspect of the service with which they are dissatisfied. All client complaints are taken seriously and thoroughly considered.

Complaints can be made verbally or in writing by approaching either a staff member, the Statewide Coordinator, the Tenants Queensland Steering Committee or an external funding body.

A full copy of Tenants Queensland’s Complaint Policy is available here.