Contact Us

TQ statewide advice service for tenants

Ph: 1300 744 263

If your phone is unable to call a 1300 number, or you are outside Queensland, you can call the advice service in Brisbane on 07 3832 9403.

Advice Hours: 9am – 5pm Mon to Friday

Evening advice until 7 pm Tue & Wed

Calls are answered by the TQ statewide advice service. Be aware that there is a high demand for our service. If the line is busy, keep trying or call back at another time. Meanwhile you may want to check out our online Tenancy Fact sheets and QCAT videos under Info for tenants.

TQ Statewide Office – Brisbane

TQ CEO: Penny Carr
Location:  Level 1, 87 Wickham Terrace, Spring Hill  4000
Admin Phone: (07) 3832 9447 – * tenancy advice is not available on the admin line. Please contact the Statewide Advice number as listed above
Email: * tenancy advice is not available via email


Tenants Queensland clients are encouraged to make complaints about any aspect of the service with which they are dissatisfied. All client complaints are taken seriously and thoroughly considered

Please go to our Complaints Page to lodge a complaint.*This is for complaints against TQ Services, including QSTARS. Please refer to our Advice Contacts above for complaints against your Lessor or Real Estate Agent.

Feedback and Compliments

Tenants Queensland invites you to contact us with your general feedback or compliments on our service and website.  Please email to: and include FEEDBACK AND COMPLIMENTS in the subject line.  You may also mail to our address as above.