Building Consumer Confidence Program Worker

Brisbane CBD

Closing date:  9am Monday 26 March

This position is dedicated to the provision of high quality information, education and training to assist Queenslanders living in residential services and manufactured home parks to:

  • understand the amendments to the Residential Services (Accreditation) Act 2002 and the Manufactured Homes (Residential Parks) Act 2003;
  • build capacity to represent their interests to service providers of residential services and park owners in residential parks.

Skills required

  • Develop accurate information and education materials to assist prospective residents or homeowners understand living in residential services and a residential park.
  • Provide targeted and accurate information, both verbally and in writing, on recent legislative changes.
  • Undertake education and information activities for clients and/or groups of residents or homeowners as appropriate.
  • Provide client referrals for relevant supplementary assistance as required.
  • Adhere to service delivery standards as specified by the TQ policies and standards.
  • Ensure that all performance recording and risk management procedures are followed.
  • Deliver services that are tailored to meet the individual requirements of clients, as well as responding appropriately to influencing factors in each region.
  • Utilise and enhance TQ existing networks or residents, resident groups and their advocates to engage residents across the state
  • Utilise existing service delivery outlets across the state to distribute pre-prepared information and education materials as appropriate;
  • Utilise suitably skilled or qualified volunteers to assist with service delivery, where appropriate.

Close date:  9am Monday 26 March

Pay Rates

To apply for any this position, please download the Position Description

  • Submit your CV and a Covering Letter that addresses the selection criteria found in the Position Description
  • Email to recruitment@tenantsqld.org.au
  • Mail to Level 1, 87 Wickham Terrace, SPRING HILL 4000

If you would like further information please feel welcome to contact: Ron Whittington on 07 3832 9447 or email: recruitment@tenantsqld.org.au

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