Building Consumer Confidence Initiative Program Coordinator

Brisbane CBD

Close date:  9am Monday 26 March

This role coordinates the efforts of organisations involved in delivering the Building Consumer Confidence Program with the overall aim to assist Queenslanders living in residential services, retirement villages and manufactured home parks to:

  • Understand the amendments to the Residential Services (Accreditation) Act 2002, Retirement Villages Act 1999 and the Manufactured Homes (Residential Parks) Act 2003
  • Build capacity to represent their interests to service providers of residential services, scheme operators in retirement villages and park owners in residential parks.
  • Make informed choices regarding these tenure types
  • Implement program principles under which the Building Consumer Confidence Program operates.

To understand the value proposition of each organisation and draw on these to coordinate efforts in an efficient and effective manner

The position supports TQ’s service delivery role, and where appropriate, the role of other Initiative organisations, in the Building Consumer Confidence Program.

Skills required

  • Build networks, including formal and informal arrangements, and work collaboratively and in partnership with other industry organisations and representative groups, where appropriate.
  • Provide secretariat support for the Steering Group established in support of the Program, including scheduling of regular meetings, keeping of minutes, and regular communication with steering group members.
  • Facilitate the preparation and distribution of appropriate and authorised written communications.
  • Assist participating organisations to coordinate the education and outreach activities in a manner that ensures the delivery of consistent messages.
  • Encourage and promote appropriate dispute grievances procedures within the Steering Group to collectively resolve problems.
  • Identify and draw upon the expertise of steering committee members in Program coordination
  • Encourage and facilitate frequent meetings with all stakeholders.
  • Establish and support strong and effective communication channels with and between Program delivery organisations and other stakeholders.
  • Identify and facilitate the implementation of appropriate training and support for Steering Group members where appropriate.
  • Ensure Program resources are efficiently and effectively utilised to meet objectives e.g. developing information and providing education.
  • Understand and implement effective mapping processes to enable effective and efficient program reach.
  • Oversee the identification of natural leaders within resident cohorts and incorporate them into effective networks, with the aim to sustain these networks beyond the Program timeline.
  • Organise and develop networks that are capable of empowering the clients of the Program including the service delivery within TQ.
  • Coordinate the statewide planning and implementation of effective information sharing, visitation and outreach work of all Program delivery organisations to ensure consistency and statewide reach, and to avoid duplication within the program.

Close date:  9am Monday 26 March

Pay Rates

To apply for any this position, please download the Position Description

  • Submit your CV and a Covering Letter that addresses the selection criteria found in the Position Description
  • Email to recruitment@tenantsqld.org.au
  • Mail to Level 1, 87 Wickham Terrace, SPRING HILL 4000

If you would like further information please feel welcome to contact: Ron Whittington on 07 3832 9447 or email: recruitment@tenantsqld.org.au

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