× IMPORTANT information for tenants during COVID-19 pandemic - click here.

In March of this year, David was unable to work because of COVID-19 restrictions.  With two young children to care for, David’s priority was keeping a roof over their heads. He asked for a rent reduction, but his request was denied. So instead he gave almost every cent he had to his real estate agent, and caught up on his payments with the small lump sum he received from the government. But despite his best efforts, David felt bullied and targeted for falling behind on his rent in the first place. By April he was issued a notice to leave without grounds. [click to continue…]


Lucy* and her family were COVID affected. They sought a reasonable and genuine rent reduction which they pursued in the Queensland Civil and Administrative Tribunal (QCAT) and won!

Since last month’s changes by the state government to our tenancy laws for the COVID-19 emergency period, tenants seeking rent reductions have been left to negotiate with their agent or lessor. When agreement can’t be reached, the dispute continues to RTA conciliation, and if not resolved there, can be decided in QCAT.

Several weeks into the changes, Lucy’s story is one of the first QCAT outcomes we’ve heard and we’re sharing it to give heart to all the Queensland renters still stuck in negotiation.

Lucy lives with her husband and small baby in a rental they’ve called home for ten years. Until COVID-19, the tenancy has been unremarkable. They’ve never been in arrears, never had to go to QCAT, and late last year welcomed their first child into their home.

However, when COVID struck, Lucy’s husband was stood down from work and warned of a possible redundancy. With an uncertain family income and Lucy on maternity leave, she asked her agent for a rent reduction as soon as the Queensland COVID tenancy laws were made. [click to continue…]


Last week, Queensland put into law the National Cabinet’s six-month moratorium on residential evictions resulting from COVID-19. Here’s summary information on how that’ll work for renters across our state. If you’re directly affected though, seek advice by calling us or check out our website.

The new rules cover the management of rent arrears and evictions, how entries can be made, requirements for dispute resolution, and changes to reasons and processes for ending tenancies. Most changes apply to residents in rooming accommodation as well as general tenancies like houses, units, caravan tenancies and flats.

These new rules will apply to all residential tenancies entered before or during the emergency period (March 29 – September 29, 2020). Some changes will apply to all tenancies while others, like the evictions moratorium, apply only to tenants and residents who meet a specific criterion set out in the new regulations. For this article, we’ll call those criteria ‘COVID hardship’ – they’re explained below.

Let’s focus on the evictions moratorium first. [click to continue…]