Decorative image of TQ staff helping tenants

Tenants Queensland free statewide phone advice
service for tenants

1300 744 263

Advice hours:
9am – 5pm Monday to Friday

5pm – 7pm Evening Service (Tuesday and Wednesday)

Our advice service operates during the above hours year-round, closing only on public holidays.

Online Form

Tenants Queensland proudly delivers the:
Queensland Statewide Tenant Advice and Referral Service (QSTARS), Community Legal Services Program (CLSP), Domestic and Family Violence Sector Capacity Building Project and Financial Counselling Service.

HELP TOPICS

STARTING a Tenancy

Rent and bond

Domestic & Family Violence

LEAVING a tenancy

Repairs, Utilities
and Entry

Social Housing

Rooming

Natural Disasters

Share Houses

First Nations Renters

Rental Vulnerability Index (RVI)

The project defines ‘rental vulnerability’ as the vulnerability of persons to problems that may make their rental housing unaffordable, insecure or inappropriate, and which therefore indicates a need for tenant advice.

Click to view the latest brief report on the QRVI.
Click to go to the RVI website.

Other Info

Careers at TQ

HIGHLIGHT

Renters Rights and Reforms

Today, on Monday 9th November, we launched the 40th anniversary booklet in Rockhampton. We wrote this booklet to document and summarise 40 years of the history of Tenants Queensland. The history is dedicated to all the individuals, workers, volunteers and others over the last four decades who have worked tirelessly to help renters across Queensland…
Read more

NEWS

A bond dispute

At the end of 2024, a couple with a toddler relocated to Queensland and signed a twelve-month residential tenancy agreement without physically inspecting the property. When they arrived and collected the keys, they found the premises to be in a severely uninhabitable state. Examples of this included deceased pests inside the property, overgrown lawns, mould, … Read more

Good bye Janet

Last week we celebrated the 36th work anniversary of Janet, our Administrator. On the 29th of October 1989 Janet joined the then, Tenants’ Union of Queensland (TUQ) as Administrative Support Worker, starting three days a week. Janet has been here for almost all our history – she is the TUQ / Tenants Queensland (TQ) history. … Read more