The Palaszczuk Government has established a one-stop shop for rental assistance as part of the flood recovery efforts in Townsville.

The Department of Housing & Public Works (DHPW) is partnering with Tenants Queensland (TQ), the Residential Tenancies Authority (RTA) and REIQ to protect tenancies and obtain the best housing outcomes for residents. 

TQ will be working with government and industry to support flood affected renters and keep them appropriately housed.

The Rental Recovery Hub is located at: The Rising Sun Shopping Centre in Mundingburra, Townsville and will operate from 10am – 3pm for 7 days a week and staff from TQ, DH&PW, RTA, and REIQ  will work with affected residents on a case by case basis to get people back into homes and find temporary accommodation.

If you are unable to return home and need housing help please register for emergency housing support by calling 13 74 68 or visit

Tenants Queensland operates the QSTARS statewide tenant advice service on 1300 744 263.



If you are being inundated with water or suffering damage from storms or cyclones your tenancy may be affected.  This fact sheet is for residential tenancies however most of this information also applies to rooming accommodation such as boarding houses.

For further information for tenants, please click here.

Listen to the Minister for Housing (Hon Mick de Brenni), the REIQ and Tenants Queensland discuss tenancy law reform issues with ABC’s Emma Griffith.  Property standards,  rent increases and rent limitations, pets, and property inspections are all covered on Tuesday morning’s FOCUS program.

Listen here