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Need Advice?

Tenants Queensland

Queensland Statewide Tenant Advice Referral Service (QSTARS)

Free advice service for tenants – 1300 744 263

MONDAY, THURSDAY & FRIDAY: 9am – 5pm and TUESDAY & WEDNESDAY: 9am – 7pm 

Please note that we often experience a high volume of calls and you may receive a busy tone or busy message.  Please keep trying.

Free financial counselling service – 1300 744 263

If you are a private renter experiencing financial hardship, our confidential and free financial counselling service may be able to help you. This free service includes assistance with any matter in relation to debt such as:

  • Rent arrears (overdue or outstanding rent) – current or previous properties
  • Utility debt in current or previous properties – electricity, gas, phone, water
  • Credit – such as loans, credit cards and consumer leases
  • Fines – at any stage
  • Complaints about your utility or credit provider

For information on common tenancy issues see our Tenancy Fact Sheets or view our videos on resolving tenancy disputes.

When calling an advice service, free interpreter assistance can be provided if needed. Let the advice worker know if you need an interpreter. Alternately you can call the TIS interpreter service directly on 131 450 and ask them to connect you to the Tenants Queensland advice service.

Information in other languages is also available on the RTA website.