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Overview of the 1 May 2025 Tenancy Law Changes
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Successful Tenancies Project Support Officer

  • Exciting position for First Nations applicants
  • Work to empower Queensland residential renters
  • Generous salary sacrificing options
  • Closing Date 18 July

The Role

Full time
Located in Cairns or Rockhampton and work from other sites as needed

The Project Support Officer will work closely with the Project Leader to address the structural barriers faced by First Nations Queenslanders in the private rental sector. The role will contribute to improving system responses for First Nations renters at risk of tenancy breaches or engagement with the Queensland Civil and Administrative Tribunal (QCAT).

Working with the Project Manager and the TQ team the Project Support Officer will:

  • Support the delivery of the Successful Tenancies Project in alignment with the organisation’s mission and values.
  • Assist in strengthening relationships with First Nations communities and service providers.
  • Help enhance the Queensland Statewide Tenant Advice and Referral Service (QSTARS) to ensure culturally responsive tenancy education and advisory services for First Nations renters.
  • Support the development and implementation of cultural awareness training for real estate agents and landlords.
  • Assist in fostering and managing partnerships with First Nations-led agencies to support stage two of the project.
  • Contribute to improving the organisation’s First Nations cultural capability through training, policy review, and resource development.
  • Conduct research and consultation with First Nations service providers to identify gaps in tenant advisory services.

This position will build organisational capabilities in understanding the First Nations renters and the ability to engage and communicate sensitively with this communities. It is an occupational requirement that this position be filled by a First Nations person.

About You

  • Understanding of or demonstrated ability to rapidly acquire knowledge of:
    • Queensland residential tenancy laws
    • Housing policy issues
    • Sector specific issues
  • Understanding of equity and diversity and the needs of First Nations communities
  • Extensive community service delivery experience and the ability to coordinate and manage a program to ensure deliverables are met.

About Us

Established in 1986, Tenants Queensland (TQ) is a specialist state-wide community legal service providing free tenancy law advisory services for residential tenants.

We seek to represent the interests of all Queenslanders who rent their home and we pride ourselves in providing specialist advisory services to renters, advocating on their behalf and securing improvements to Queensland’s residential tenancy laws.

Applications

If this sounds like you please download the Position Description here and submit your CV and a Covering Letter that briefly addresses the Core Capabilities in the Position Description

Submit your CV and a letter that addresses the Core Capabilities found in the Position Description and

Click here for Wage Rates

Closing date

Applications for this role will close 9am Friday 18 July 2025.

If you require further information please contact Tracey Pickwick on 07 3708 4823 or email: traceypw@tenantsqld.org.au