2 x Positions available
Location: Brisbane CBD
Closing date: Wednesday 16 April 2025
- Various locations possible Brisbane CBD, Maroochydore, Rockhampton, Burleigh, Cairns
- Significant in-house training and mentoring
- Generous salary sacrificing packaging available
Are you a great communicator, tenacious advocate, and a problem solver with a focus on social justice? Read on…
THE OPPORTUNITY
We have two positions available:
- One is contracted part time until October 30, 2025
- One is permanent part time.
The TQ QSTARS HUB Tenant Advice Worker (part time) plays a critical role in the delivery of expert, accurate and consistent tenancy advice to residential renters.
You will be a part of the statewide HUB contact centre team supported by the HUB Coordinator and statewide training officer. The HUB contact centre aims to empower and support tenants and residents by providing high quality advice regarding tenancy law related issues and triaging matters to our regional offices and external referral services.
We’re looking for our next QSTARS HUB superstar to support the statewide rental community.
ABOUT YOU
With a commitment to the principles of social justice, you will support TQ’s delivery of the QSTARS program by role modelling our values of empowerment and respect.
You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act (2008). The ability to relate to people from different cultural and socio-economic backgrounds is essential. A degree (or equivalent) in a relevant field, such as social work, human services or law is desirable, alternatively demonstrated abilities for the work. Previous experience working in social welfare or other community services related sectors would be highly regarded.
You’ll be a team player, you’ll have highly developed verbal and written communication skills, who can work in a changeable environment to successfully achieve program outcomes and outputs.
You will be adaptable and bring a can-do attitude. You’ll have the ability to work in a high demand contact centre environment and manage interactions with clients who may be experiencing personal distress.
APPLY
If this sounds like you, you can download a copy of the Position Description here.
For wage rates click here.
Please submit your CV and a covering letter that addresses the Core Capabilities in the Position Description.
Email to: recruitment@tenantsqld.org.au
Applications close at 9am on Wednesday 16 April 2025
Applications will be processed upon receipt.
For an informal discussion please feel free to contact our HUB Coordinator, Kris Ma (07) 3832 9447 or email recruitment@tenantsqld.org.au
TQ is an equal opportunity employer.