- Open to applicants across all TQ offices
- Closing date: 9 am, 12 October 2026
- Part-time role available: 22 hours per week (0.6FTE), fixed-term for 6 months
- Significant training and mentoring
- Generous salary sacrificing packaging available
Join a Team Where Your Work Truly Matters
For nearly 40 years, Tenants Queensland has been recognised as a leading advocate for Queensland renters. Our commitment to justice and equity for people who rent their home has made us a trusted part of the community, offering support and stability to thousands of Queenslanders when they’ve needed it most.
We are seeking a Tenancy Advice Worker to join our QSTARS team. After training support, you will provide tenancy advice, and casework services to assist renters to assert their rights and meet their responsibilities, assist them in resolving tenancy disputes and connect them to other relevant services when needed.
Join our strong, mission-focussed team. If you are empathetic, respectful, and client-focused, with a strong commitment to social justice and tenants’ rights, this may be your dream job. You’ll be resilient and calm under pressure, while remaining proactive, adaptable, and eager to learn in a dynamic team environment
THE OPPORTUNITY
Part-time (0.6 FTE) – fixed-term for 6 months.
The TQ QSTARS HUB Tenant Advice Worker (part-time) plays a critical role in the delivery of expert, accurate and consistent tenancy advice to residential renters.
You will be a part of the Brisbane-based, statewide HUB contact centre team and supported by the HUB Coordinator and statewide training officer. The HUB contact centre aims to empower and support tenants and residents by providing high quality advice regarding tenancy law related issues and triaging matters to QSTARS regional offices and external referral services.
We’re looking for our next QSTARS HUB superstar to support the statewide rental community.
YOU
With a commitment to the principles of social justice, you will support TQ’s delivery of the QSTARS program by role modelling our values of empowerment and respect.
You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act 2008. The ability to relate to people from different cultural and socio-economic backgrounds is essential and a Degree level (or equivalent) qualification in a relevant field, such as social work or human services is desirable. Previous experience working in Social Welfare or other community services related sectors would be highly regarded.
You’ll be a team player, you’ll have highly developed verbal and written communication skills, who can work in a changeable environment to successfully achieve program outcomes and outputs.
You will be adaptable and bring a can-do attitude. You’ll have the ability to work in a high demand contact centre environment and manage interactions with clients who may be experiencing personal distress.
What makes a difference for you?
- Generous Salary Packaging options: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
- Festive paid leave days during the December/January holiday period
- SCHADS Award Level 4 after signing off as a competent advice worker.
- Access to an internal learning and development program, including wellbeing initiatives and employee assistance services to support your personal and professional growth.
APPLY
If this sounds like you, you can download a copy of the Position Description here
Please submit your CV, copies of qualifications and a covering letter that addresses the requirements in the Position Description.
Applications close at 9 am, 12 October 2026
For an informal discussion, please feel free to contact our HUB Coordinator, Kris Ma on (07) 3832 9447 or recruitment@tenantsqld.org.au
TQ is an equal opportunity employer.