These Virtual Assistants can provide you with information on Queensland renting laws and assist you in communicating with your lessor, agent or provider.
There are three types of Virtual Assistants available:
- Online Assistant – asks a series of questions to provide information to help you claim your bond back.
- Q&A Tools – answer your questions on different renting topics.
- Letter Generators – help you create a letter to send to your lessor, agent or provider about a specific renting problem.
These Virtual Assistants are a guide only and should not be taken as legal advice. If you have any questions you can contact Tenants Queensland on 1300 744 263.
Bond
Getting Your Bond Back
This online assistant can help you understand what to do to claim your bond back.
Go to Bond Return Online Assistant >Non lodgement of Bond Letter Generator
If you find that your bond has not been lodged with the Residential Tenancies Authority, you can use this letter generator to help you prepare a letter to your lessor, real estate agent or residential service provider.
Go to Non lodgement of Bond Letter Generator >Rental Bonds Q&A Tool
This tool will answer questions about rental bonds and refunds.
Go to Rental Bonds Q&A Tool >End of lease
Staying Beyond End of Lease Letter Generator
If you are a tenant and receive a notice to leave and have been unable to find a new home this letter generator may help you write a letter to your lessor or agent.
Go to Staying Beyond End of Lease Letter Generator >Repairs and maintenance
Rent Decrease Letter Generator
To request a rent decrease, you can contact your lessor or agent to see if you can reach an agreement. This Letter Generator is designed to help you do this.
Go to Rent Decrease Letter Generator >Pets
Pets Letter Generator
This Letter Generator is designed to help you communicate with your lessor provider if they do not provide a valid refusal ground or if their response is outside the 14 day timeframe.
Pets Q&A Tool
This tool will answer questions about keeping pets in rental properties and the process for getting a pet approved.
Go to Pets Q&A Tool >